Return Policy

Validity, Warranty and / or Product Service

All products marketed by Horologivm are subject to warranty conditions in accordance with applicable laws and trade policies of the manufacturers, as follows:

  • Watches: 500 days
  • Watch-winders: 24 months

Warranty for watches: The warranty given to watches purchased on www.Horologivm.ro refers only to the mechanism of the product.

Product Delivery

The delivery time of the products takes up to 5 working days. In special cases, we reserve the right to increase the delivery period accordingly, with the customer's prior notice.

For products that are custom-made, the delivery time depends on the supplier. For such products, the order is considered firm only by paying the advance, which represents 30% of the value of the product, irrespective of its type.

Deliveries are made by the courier company FanCurier, at the address requested by the customer, within 24 hours of the order being dispatched.

The progress of your order is documented within the user panel, accessible by logging in to the system.

The products are delivered within stock limits.

SC Antic Horologivm SRL reserves the right not to accept orders and / or deliveries from certain customers and / or certain addresses.

Damage due to transportation

If the delivered products prove to be damaged due to transportation, the customer is obliged to claim these damages to Horologivm and has the right to refuse to accept the product.

Unclaimed orders

The customer is not relieved of the obligation to pay for orders, repair services, including courier expenses when products are sent and / or not delivered within 30 days of delivery confirmation.

The Customer acknowledges that if, within one year from the date of the completion of the repair or the notification in this respect, he does not take over the watch on which the Work File has been completed, the Customer owes a storage fee in Amount of 1000 ron / year, distinct from the unpaid repair costs.

The Customer declares in the Work Sheet that if within two years from the date of the completion of the repair or the notification in this respect he does not take over the watch on which this Worker's Sheet was filled, the Customer abandons all claims to this watch, and Horologivm is the owner of the watch and, for the avoidance of doubt, has the right to sell it from the expiry of the two-year term, without further formalities.

Return policy

If you are unhappy with your purchase, you have the option of returning the products within 14 calendar days, according to the provisions of Government Ordinance no. 130/2000 on consumer protection in the conclusion and execution of distance contracts.

A distance contract means a contract for the supply of goods or services between a trader and a consumer under a sales system organized by the trader who exclusively uses, before and at the conclusion of this contract, one or more techniques of distance communication.

The return right within 14 calendar days is reserved for customers who have purchased online products from www.horologivm.ro.

Only returns of products that do not show signs of wear and tear, or other forms of damage caused by the customer's activity (except transportation damage) will be accepted.

It is also mandatory for the products to be returned in their original packaging and accompanied by all the documents with which they have been received (warranty certificate, warranty card, user manual, presentation box).

The Customer has the right to terminate the contract unilaterally, within 14 calendar days, without penalties and without invoking any reason.

Refunds will be made no later than 14 days after the consumer denounces the contract.

According to Ordinance no. 130/2000, the consumer is responsible for paying the expenses related to returning the goods to the merchant.

The right to opt-out does not apply to legal entities.

Refunds will be made no later than 14 days after the consumer denounces the contract.

According to the provisions of the Ordinance no. 130/2000, the consumer can not unilaterally denounce the following types of contracts, except where the parties (consumer and trader) have agreed otherwise:

  • Service delivery contracts whose execution has begun, with the consumer's consent, before the expiry of 14 calendar days;
  • Contracts for the supply of products or services the price of which depends on fluctuations in financial market rates that can not be controlled by the trader;
  • Contracts for the supply of products made to the consumer's specifications or distinctly personalized products as well as those which, by their nature, can not be returned or can be degraded or damaged rapidly;